Akohub | Ako Marketing Help Center

The setup guide will have 2 parts:

Part 1 - Connect your Facebook Account

Part 2 - Create your Instagram Promotional Campaign

Before You Start Checklist ✅

Install our app from the Shopify App Store
Select the $49 Platinum Plan (There is a 30-Days Free Trial)

The $49 Platinum Plan comes with a 30-day free trial. This way you can set up your loyalty program and retargeting ad campaigns all for free within 30 days. You can cancel anytime within 30 days and won’t be charged!

Understanding Automated Responses for Your Instagram Account

Through the Ako Marketing App, you can set up automated responses to customers whenever they comment on a reel on your Instagram account. You can send them a link to bring them to your shop and also send a discount code to incentivize customers to make purchases. This feature not only enhances customer interaction by providing instant gratification but also drives traffic directly to your storefront.

Automated responses streamline customer engagement, reducing the time and effort needed to manually reply to each comment. The inclusion of a discount code incentivizes purchases, which can significantly increase conversion rates. Moreover, this automation helps maintain an active, responsive brand presence on social media, which is crucial for building trust and loyalty among followers. By leveraging such targeted interactions, merchants can boost sales, enhance customer experiences, and foster long-term relationships, all while efficiently managing their social media outreach.

For more information about this feature, please read this blog and help center article

Part 1 - Connect your Facebook Account

Select Page, Business, Instagram Account access for Ako Marketing
Select which Meta Business Portfolio and Pages and Instagram Account

Connect your Facebook Account

Ako Marketing App > Settings > Facebook & Google > Facebook

Allow access to your Pages

Allow access to your Businesses

Allow access to your Instagram accounts

Save and Got it

Congratulations! You have now successfully connected your Facebook Account.

Choose the Business Portfolio
Choose the Page and Assign Akohub as a Partner to your Facebook Page
Choose your Instagram Account
Create a Campaign

Part 2 - Create your Instagram Promotional Campaign

Select Instagram Reels Promotion and Continue

Go to Accounts and Select your Facebook Page with your Instagram Business Account

Make sure to Allow access to messages.
Go to your Instagram app on your mobile device (not PC)
Go to your profile and tap Menu in the top right.
Select Messages and story replies.
Select Message requests.
Below Connected tools, you can toggle ON or off Allow access to messages.
Learn more here

Go to Campaign Automation

Enter your Campaign Name and Select a reel/post from your Instagram Acccount

If you only want to send automated replies when a customer comments on specific keywords, you can set up specific keywords.
We recommend toggling this OFF. This will send automated replies no matter what the customer comments on your Instagram reel/post.

(Recommended) Toggle ON Reply in comment.
You can reply automatically in the customer comment.
Write customized messages to be automatically replied to in the comments to the customer comment.

(Recommended) You can automatically send them a discount code to their Direct Message (DM)
You can select from your existing Shopify discount code or create a new Shopify discount code in your Shopify Admin

Once you’ve selected your Discount Code, you can enter your Website URL which will be included in your DM to the customer.
You can check out the DM preview to ensure the message is what you want to send.

The next and final step is the Promotion.
You can promote this feature on your Loyalty Widget in your store..
Toggle ON Widget promotion.
Enter the Title, Description, Message, and Icon you want to show on your Loyalty Widget.
Check the Preview.
Click Create campaign.

Congratulations! Your Instagram Promotion is now set up and running.

If you have any questions, feel free to contact us through the App or email us at service@akohub.com or schedule a free consulting call through https://calendly.com/akohubteam/meeting

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Additional Features You Can Explore

The $49 Platinum Plan includes many other features you can explore. Please see the different links for the different setup guides:

Integration with social and ad accounts

For retargeting ad campaign - This means you can also create retargeting ad campaigns throughout the app at no additional costs

For socials - Your clients can use social accounts to sign up and log in (Google, Facebook, Line)

For social retargeting through IG - When you post an IG reel, and customers can comment on the reel, the app will automatically send a message and link to bring the customers to your website

Multiple Ways to Earn Rewards such as Loyalty Points, Store Credit, and Discount Codes