Last updated: 2025-05-15
Estimated reading time: 15 minutes

Before You Start

✅ This feature is available on the Gold plan and above.
✅ If you haven’t installed Ako Marketing yet, click here to install it and start your 14-day free trial.

Step 1: Filter Your Points Report

  1. From your Shopify admin, go to Ako Marketing > Analytics.
  2. Use the date-range dropdown in the top left to set your desired period.
    Click View Report to open the Transaction page, which lists all points event across all customers.

Step 2: Understand Each Column

  • Time → when this record was logged.
  • Type → what kind of event triggered the points change. Please see Step 3 to check how all kinds of point-event types. 
    * If the type is blue, it indicates points were issued. If it’s grey, it indicates points were deducted from the customer’s account.
  • Points Amount → the number of points added or removed.
  • Customer ID → the Shopify-assigned ID for this customer. This log entry is associated with that customer. Click the link to view their profile.
  • Detail → a brief note on why the points were updated. For example, if the type is “Rewarded,” you’ll see the reason the customer received points.

Step 3: Know All Point-Event Types

  1. Rewarded: when customer receive points for placing an order, upgrading a tier, or completing. a task.
  2. Redeemed: when a customer uses points to discount an order.
  3. Returned: when points that were redeemed on a refunded/canceled order are returned to the customer.
  4. Voided: when points that were redeemed on a refunded/canceled order are voided and not returned.
  5. Revoked: when awarded points are taken back due to an order refund/cancellation or a manual tier downgrade.
  6. Added: points manually added to a customer’s account.
  7. Subtracted: points manually subtracted from a customer’s account.
  8. Expired: Points that expired because they weren’t redeemed in time.

    Note: Your “Points refund” settings in Ako Marketing > Loyalty Program > Points > Order determine whether issued or redeemed points are returned, voided, or revoked after a refund.

Step 4: Export the Report

Once you're ready, click theExport button on the Transactions page. All transactions in your selected range will download as a CSV file.Below is what the actual report looks like:

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