Last updated: 2025-02-04
Estimated reading time: 15 minutes

Before You Start

✅ This feature is available on the Gold Plan (US$29/month) or higher plans.
✅ If you haven't installed Ako Marketing yet, click here to install it and enjoy a 14-day free trial.
✅ If you need to make bulk adjustments to points, tiers or customer data, please refer to this article: How to Use CSV for Bulk Updates: VIP Tiers, Points, and Profiles

1. Access to Customer Profiles

In Ako Marketing's admin, go to the Customer tab and search for your customer's name or email to access their profile.

In the customer profile, you'll see:

Loyalty Points: Displays the customer’s current points balance.
VIP Tier: Shows the customer’s current membership tier.

2. Adjust Loyalty Points Balance

Step 1: Set the Point Amount

In the customer profile, go to Loyalty Points and click Edit Balance.
In the Points field, select Add to increase points or Subtract to decrease them.
Example: Select Add and enter 200 to add 200 points. Select Subtract and enter 100 to deduct 100 points.

Step2: Set an Expiry for the Updated Points.

Enable Points Expiry and enter a number (in months). Example: Enter 1 for points valid for 1 month.
Disable Points Expiry to make the points never expire.

Step3: Add Notes(Optional)

Public Note on the Customer’s Activity: Use this field to provide reasons visible to the customer in their points history. Turn off the toggle if you don't want the customer to see the reason.

Example: "Bonus 200 points for attending an offline event."

Internal Note: Use this field for internal records only.

Example: "200 points added due to event error correction."

After completing the fields, click Change Balance. The system will immediately update the points balance. All changes will be logged in the customer profile’s activity timeline.

3. Adjust VIP Tier

In the customer profile, go to VIP Tier and click Edit VIP
Use the Change VIP Tier to dropdown to assign a new tier to the customer.
Click Change VIP Tier to save your changes. All changes will be logged in the customer profile timeline. Ako Marketing will automatically notify the customer via email and apply the corresponding tier benefits to their account.

🚨️Notice: If you've set a membership period (like 1 year):

When you manually upgrade a tier: The customer will stay in the upgraded tier and enjoy all the benefits for the whole year, no matter how much they spend.
When you manually downgrade a tier: The customer can still upgrade if their purchases during the membership period meet the promotion requirements.

👋Got questions? We’re here to help:
📧 service@akohub.com
📅 Schedule a 20-minute free consultation online

How to Manually Adjust Points and VIP Tiers for Individual Customers

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