Encourage customers to provide more information about themselves, which helps with personalization and targeting.

How to set up:

  1. Navigate to Loyalty Program > Ways to earn reward

  1. Click “+ Add New” reward (Complete your profile) > Click “Edit”

  2. Here you can control how customers enter their birthdate. 

Editable (default): Customers can change their birth date at any time after registration, allowing for corrections if they made a mistake.

Non-editable: Customers can only enter their birth date once during initial registration. After saving, the field becomes locked and cannot be modified.


  1. You can also edit the gender option. Our registration form provides up to five gender options (Male, Female, Transgender, Non-binary, and "Prefer not to say"), which you can customize using the toggle switches. You must display at least two options, but you can choose any combination that suits your needs - for example, you could show only Male and Female by turning off the other three toggles.

    The "Edit languages" button allows you to modify the text labels for each option. Any changes you make will only affect new registrations and won't impact existing user accounts.


  2. Edit your reward name

  3. Choose between points, store credit, discount code, or free shipping for reward type. You can choose up to 5 rewards.

Points Reward

This reward allows you to give customers points for completing their profile. You can customize two key elements in this section:

  1. Title: Enter a custom name for your points reward that will be displayed to customers. For example, you might name it "Profile Completion Points," "Profile Info Bonus," or "Profile Details Reward."

  2. Reward Value: Set the specific number of points customers will receive. You can adjust this value (such as 100 points, 250 points, 500 points, etc.) based on your overall loyalty program strategy. Customers will see both the title and point value in their loyalty widget or account page. Points rewards like this typically serve as the foundation of a broader loyalty program where customers can accumulate points through various actions and later redeem them for discounts or special offers.

Store Credit Reward

This reward allows you to give customers store credit for completing their profile. You can customize two key elements in this section:

  1. Title: Enter a custom name for your store credit reward that will be displayed to customers. For example, you might name it "Profile Completion Credit," "Profile Info Bonus," or "Details Reward Credit."

  2. Reward Value: Set the specific dollar amount customers will receive as store credit. You can adjust this value (such as $5, $10, $15, etc.) based on your business model and data collection strategy. Customers will see both the title and credit amount in their loyalty widget or account page. Store credit rewards provide immediate monetary value that customers can apply toward purchases on your site, encouraging them to shop and potentially spend more than the credit amount.

Amount Off Order 

This reward allows you to give customers a discount code on their purchase for completing their profile. You can customize several key elements in this section:

  1. Title: Enter a custom name for your discount that will be displayed to customers. For example, you might name it "Profile Completion Discount," "Profile Info Savings," or "Complete Profile Offer."

  2. Value Type and Amount: Choose between:

    • Percentage: Set a percentage discount (such as 10%, 20%, 30%)

    • Fixed amount: Set a specific dollar amount discount (such as $5, $10, $15)

  3. Minimum Purchase Requirements: Select from these options:

    • No minimum requirements

    • Minimum purchase amount ($)

    • Minimum quantity of items

  4. Combinations: Choose which other discounts this reward can be combined with:

    • Product discounts

    • Other discounts

    • Shipping discounts 

    • Customers will see the title and discount amount in their loyalty widget or account page. 

    • Customers can enter the discount code at the checkout page. 

    • This flexible discount type allows you to create strategic profile completion offers that can either stand alone or work alongside other promotions in your store.

Free Shipping This reward allows you to offer customers free shipping on their order for completing their profile. You can customize several key elements in this section:

  1. Title: Enter a custom name for your free shipping offer that will be displayed to customers. For example, you might name it "Profile Completion Shipping," "Profile Info Free Delivery," or "Complete Details Free Shipping."

  2. Minimum Purchase Requirements: Select from these options:

    • No minimum requirements

    • Minimum purchase amount ($)

    • Minimum quantity of items

  3. Combinations: Choose which other discounts this free shipping reward can be combined with:

    • Product discounts

    • Other discounts 

    • Customers will see the title of this reward in their loyalty widget or account page. Customer can see the discount on the checkout page.

    • Free shipping is a powerful profile completion incentive that can significantly increase conversion rates while removing a common obstacle to completing purchases.

7. Save your changes