Before you start
✅ Loyalty program is available in our Platinum plan(US$49/month) and above. Please navigate to Service Plans from the Ako Marketing panel to ensure your current plan is on Platinum or above.
✅ If you haven't installed Ako Marketing App, click here to install it and start your 14-day free trial.
What is the New Customer Account Page in Shopify?
- It's an updated version of Shopify’s default customer account experience.
- Allows customers to log in and manage their orders without needing a password (using email verification codes instead).
- Displays a cleaner, mobile-optimized dashboard showing recent orders, tracking details, and account information.
Merchants can customize and extend the page by installing Shopify apps that integrate directly into the new account experience.
Why Customers Would Care:
- Faster Login: No need to remember passwords; quick access via email verification.
- Easier to Track Orders: Recent orders and tracking info are immediately visible.
- Better Mobile Experience: Smoother browsing and management on mobile devices.
More Personalized Loyalty Program Reviews: Access loyalty program benefits such as points, rewards, or exclusive offers (if loyalty widgets are enabled)
Before You Begin
Go to Settings > Customer accounts in your store admin. Make sure you're using the new customer accounts instead of the legacy version.
How to Set Up New Customer Accounts Page (Loyalty Program Page) on Shopify
1. Access customer account settings
- Go to your Shopify Admin.
- Click on Settings > Customer Accounts.
- You will see different sections like "Personal details," "Loyalty program status," and "Loyalty program page.".
2. Enable customer accounts
- Inside the Customer Accounts page, look for the option to Set up under Loyalty program page.
- Click the Set up button.
3. Add loyalty program page
Simply click install:
Enable the “Loyalty program page” Akohub widgets by clicking on the + button and click Accounts
Choose add to New Customer Account Page menu. This menu is only shown on the New Customer Account page and does not affect the rest of your store.
Simply click save
Merchants have the flexibility to edit the label. By default, it’s set as a loyalty program page. Click save.
How can customers access their loyalty program page?
- Go to your store page and click on the profile icon as shown below:
- Click on the “Loyalty program page” in the New Customer Account page menu
How to customize the Content & Languages
The Content & Languages section allows you to customize and manage the text and language options that appear on the customer registration page and related widgets. You can adjust how instructions, field names, and messages are displayed to customers in different languages.
- To customize this click “edit content”:
You can edit the text content in the "Loyalty program page" section under the Customer Accounts tab. You can also click the Manage language button to add translations for other countries.
How to Customize the URL of my Own Domain?
By default, the URL of your new customer account page on Shopify looks like this:
https://shopify.com/<shop_id>/xxx
While this works out of the box, it’s highly recommended that you use your own custom domain (e.g., https://yourstore.com/account) for a more professional and branded customer experience.
You can easily connect your custom domain to the customer account page by following Shopify’s official guide here:
🔗 Connect a domain to your customer account page
FAQ: Loyalty Program Page & Service Plans
Which service plan do I need to access the Loyalty Program?
The Loyalty Program features are available starting from our Platinum Plan (US$49/month) and above. You can check your current subscription by navigating to the "Service Plans" section within your Ako Marketing admin panel.
What is the "Loyalty Program Page" widget?
Unlike the status widget that appears on existing pages, the "Loyalty Program Page" widget creates a dedicated menu item within the New Customer Account sidebar. This provides a full-page experience where customers can view all their rewards and earning opportunities in one central location.
Will adding this menu item affect the rest of my online store?
No. The "Loyalty program page" extension is designed specifically for the New Customer Account experience. It adds a navigation link to the account dashboard menu only and does not change the layout or navigation of your primary storefront.
Need Assistance?
If you have questions about upgrading your plan or installing the loyalty page extension, we're here to help! Email us at service@akohub.com or book a free 20-minute consultation.
