What’s New Customer Accounts?

Shopify’s new customer accounts make it super easy for customers to log in. Instead of using a password, they get a one-time 6-digit code sent to their email.

Here’s why it’s great:

Safe and easy: No more passwords to forget!
Extra features: Saved payment methods, self-serve returns, and store credit.

Quick Comparison: Legacy vs. New Customer Accounts

	Legacy customer account	New customer account
How accounts are created	Customers accept invites or sign up with email and social accounts	Accounts are auto-created when logging in with a one-time code
Social media connection support	v	v
Supports reordering	x	v
Supports Multipass	v	x
Supports self-serve returns	x	v
Order history and status	v	v
Saved addresses	v	v

How to Switch to the New Customer Accounts

Log in to Shopify admin.
Go to Settings > Customer accounts.
Turn on "Show login links"
Switch to "Customer accounts (Recommended)"

Why Should Customers Connect Their Social Media Accounts?

Encouraging customers to connect their social accounts benefits both you and them:

Earn rewards: Customers get incentives like points or discounts when they connect their accounts.
Know your audience: You can learn which social media platforms they like to use.
Better ads: Use their social media ID for smarter advertising.

How to Enable Social Accounts Connection in New Customer Accounts?

In Ako Marketing admin:

Go to Settings > Connect social accounts > Set up.
Turn on Facebook login, Google login, or LINE login.

In Shopify admin:

Go to Online Store > Theme > Customize > App embeds.
Turn on the Ako Loyalty Widget.

Give Rewards for Connecting Social Media Accounts

From Ako Loyalty admin, go to Loyalty Program > Ways to Earn Rewards
Click Edit next to “Connect a social account.”
Pick the reward: Points or Discount Code. (You can decide if the reward can combine with other discounts (e.g., free shipping or product discounts).

What Customers Will See on New Customer Accounts

Here’s how the experience looks for customers:

They enter their email.
Shopify sends a one-time 6-digit code to their email.
They type in the code to log in.
Shopify automatically creates a new customer profile for them if it doesn’t already exist.
Once logged in, customers can open the loyalty widget and connect their social accounts to earn rewards.

👋Got questions? We’re here to help:
📧 service@akohub.com
📅 Schedule a 20-minute free consultation online

Transition Your Social Media Account Connection to Shopify's New Customer Accounts

See how Akohub can increase your customer retention