Keeping customers engaged in the pet wellness space can be challenging. Pet owners are thoughtful, research-driven, and often take time to evaluate products over multiple visits. This makes it difficult for brands to maintain long-term relationships without relying on constant promotions.
That’s why Rose-Hip Vital® Canine Hong Kong partnered with Akohub to build a loyalty ecosystem that rewards responsible pet owners for their engagement. With a full suite of loyalty tools, the brand now nurtures repeat purchases and long-term trust across its community of dog lovers.
Inside the Brand
Rose-Hip Vital® Canine is a globally recognized pet wellness brand dedicated to supporting dogs’ joint health, vitality, and overall wellbeing. Built on years of research and trusted by pet owners around the world, the brand focuses on providing high-quality, plant-based support products that help dogs live happier, healthier lives.
In Hong Kong, Rose-Hip Vital® Canine serves a passionate community of dog owners looking for natural, effective solutions to support their pets at every life stage. Whether caring for senior dogs, active breeds, or those recovering from mobility challenges, customers turn to Rose-Hip Vital® Canine for its trusted reputation and commitment to quality.
Learn How Rose-Hip Vital® Canine Builds Loyalty & Engagement with Akohub
Step 1: Launching Points for Purchases
Using Akohub’s Loyalty Points system, Rose-Hip Vital® Canine introduced a reward structure where customers automatically earn points every time they place an order.
Step 2: Expanding Ways to Earn Rewards
Through Akohub’s Reward Earning Rules, the brand added additional engagement actions, allowing customers to earn points for birthday rewards and complete your profile
Step 3: Enabling Referrals
Pet owners love recommending trusted products and Akohub’s Referral Program makes it easy. Rose-Hip Vital® Canine encourages existing customers to share the brand with fellow dog owners. When a friend makes their first purchase, both parties earn 30 cash dollars.
Step 4: Adding VIP Tiers
With Akohub’s VIP Loyalty Program, the brand created a tiered system that rewards long-term supporters with exclusive perks. VIP tiers motivate customers to stay engaged, return frequently, and enjoy growing benefits over time. For example:
Silver VIP
Qualification: Spend 3,000 HKD
Membership Duration: 1 year
Renewal Requirement: Spend 3,000 HKD to maintain Silver VIP status
Member Benefits:
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20% Off Silver VIP Discount
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VIP Upgrade Reward: 100 Cash Dollars
Exclusive Member Privileges
Step 5: Launching the Loyalty Widget
Using Akohub’s customizable Loyalty Widget, the brand placed its full reward system directly onto its storefront. Members can view their reward records, discount code, points VIP status too
Step 6: Enabling 1-Click Redemption
With Akohub’s 1-Click Redemption, customers can apply their earned points instantly at checkout—no codes, no confusion. This smooth redemption process reduces friction and improves conversion rates.
Step 7: Setting Up Automated Email Notifications
To keep pet owners engaged, Rose-Hip Vital® Canine uses Akohub’s Email Notifications to send updates when customers register or enter a new membership tier
Step 8: Migrating Previous Loyalty Data
For long-time customers, the brand used Akohub’s CSV bulk data migration tool to import past purchase history and existing loyalty information. This ensures a seamless transition and keeps loyal customers recognized from day one.
Build Your Own Loyalty Experience
Rose-Hip Vital® Canine Hong Kong proves that lasting customer relationships aren’t built on discounts—they’re built on trust, consistency, and meaningful rewards.
With Akohub’s loyalty tools, any Shopify brand can create a dynamic retention ecosystem that encourages repeat purchases and deepens long-term engagement.
Ready to start building yours?
Try Akohub for FREE today and start building your loyalty program today! Reach out to us at service@akohub.com or book a free consultation here:
