Setup Process

Step 1: Access Theme Settings

  1. Open Ako Marketing  app

  2. Navigate to Loyalty Program > Points > Redemption

  3. Click “Install” - Which takes you to your Shopify theme editor

Step 2: Enable Point Redemption

  1. In Theme editor, go to App embeds section

  2. Find "Ako Point Redemption"


  1. Toggle switch to enable

  2. Enable "Apply points discount automatically" (Recommended)

  • This auto-selects point redemption during the order

  • Customers can unclick during the order if they don’t want to apply point discounts

5. Go back to the Ako Marketing app and click activate. 



Point Redemption Flow

Once set up and activated, customers will:

  1. See "Log in to use discount” in their cart page

  1. Log in to their account

  1. Automatically receive eligible point discounts


Due to differences in theme apps, if you are using a cart drawer type with no cart page and cannot see the redemption widget, please contact us at service@akohub.com.

Which One Do You Have?

If adding products to your cart keeps you on the same page with a slide-out panel, you're using a Cart Drawer. If you're redirected to a new, dedicated page to view your selections, you have a Cart Page.

If you have a Cart Drawer that leads to a Cart Page, the redemption widget will show on the Cart Page.

If you have a Cart Drawer that doesn’t lead to a Cart Page but goes directly to the Checkout Page, please contact us at service@akohub.com and we’ll help you install the redemption widget into your Cart Drawer.


Cart Drawer



Cart page

Need Help?

  • Contact service@akohub.com

  • Include your cart type and theme name in your email

 

Frequently Asked Questions

Q: Can I change the membership expiration setting after I've saved it?
No. Once saved, membership expiration settings (Lifetime or Custom Year) cannot be changed directly in the app. If you need to modify this, please contact us at service@akohub.com for manual assistance.

Q: What is the difference between an Entry Goal and a Renewal Goal?
An Entry Goal tracks a customer's total activity since their account was created to qualify them for a tier. A Renewal Goal is typically lower and only tracks activity during the current membership period to help members maintain their status.

Q: Can I require both a spending amount AND a specific number of orders to unlock a tier?
Yes. You can use the "Amount Spent + Order Count" combined method. This ensures that customers are not only spending a certain amount but are also frequent shoppers at your store.

Q: How many rewards can a member receive when they unlock a new tier?
You can offer up to 5 different rewards per tier. These can include a mix of points, store credit, discount codes, or free shipping incentives.

Q: Is the "Regular Checkout Discount" different from the upgrade reward?
Yes. An Entry Goal Reward is a one-time gift given when a customer first reaches a tier. A Regular Checkout Discount is an ongoing benefit (e.g., 10% off every order) that remains active as long as the customer is in that VIP tier.

Q: How many VIP tiers should I ideally have?
While you can create unlimited tiers, we recommend keeping your program simple and effective by having 3 to 5 tiers. This makes it easier for customers to understand their goals and the value of each progression.