Step 1: Export Customer Data from Yotpo

Navigate to the Customers page in your Yotpo dashboard

Click the Export button

Choose Export My Customers

Step 2: Import Customer Data to Akohub

In your Shopify admin, go to Ako Marketing > Settings > Customer Import

Select the appropriate Import Type based on your needs:

Edit Points: Add/subtract or set specific loyalty point values
Manage VIP Tiers: Update customer membership levels
Edit Customer Profiles: Modify customer details like birthdays or gender

Step 3: Configure Import Settings

Import Type #1: Edit Points

When you might need this:

You want to give points to multiple customers at once
You're moving to Shopify from another platform
You're switching from another loyalty app to Ako Marketing

How to do this:

Choose the point action:

Add or subtract points: Give or take away points from what customers already have
For example: Give 100 extra points as a bonus for the new loyalty program

Set exact points: Give exact points to customers
For example: Import all the points from your previous platform/app without making any changes

2. Download our CSV template file here:

Both point actions have a similar template:

What does it mean?

Customer ID: Each customer's Shopify number
Points: How many points to add or remove (use minus sign for taking away points)
When points expire: Date in yyyy-mm-dd format (leave empty if they don't expire)

Import Type #2: Manage VIP Tiers

When you might need this:

You want to upgrade or change VIP Tiers for certain customers
You're moving from another platform/app and want to keep membership levels
You want to give VIP status to existing non-VIP customers

How to do it:

Go to Ako Marketing > Settings > Customer Import and pick "Manage VIP tiers"

Optional: Check the box for "Customer will be issued the rewards once the tier is achieved" if you want customers to get their Tier upgrade rewards right away

3. Download and fill out the template here:

This is what our template looks like:

Customer ID: Each customer's Shopify number
Tier Name: Which VIP level you want them to have

Important: Make sure the tier name matches exactly as what you’ve set in the app, including lowercase and uppercase letters.

Import Type #3: Edit Customer Profile

When you might need this:

You want to bring over birthday information or gender information from another platform/app

How to do it:

Go to Ako Marketing > Settings > Customer Import and choose "Edit customer profile"

Download and fill out the template here:

This is what our template looks like:

Customer ID: Each customer's Shopify number
Birthday: When they were born (yyyy-mm-dd format)
Gender: Choose from man, woman, transgender, or prefer No Response

Remember: Make sure the birthday and gender matches exactly how you’ve set it in the app, including the gender options.

Step 4: Upload Your CSV File

Once your template is updated, upload the CSV files

You will need to upload each CSV file for each action

Optional: Add a note about why you're changing points

Public note: A note visible to customers in their points activity record.
Internal note: A note for internal use only, not visible to customers.

3. Click Next to validate your file

4. Click Smart Import to make the changes

5. Check Import History to make sure everything worked

👋Got questions? We’re here to help:

📧 service@akohub.com

📅 Schedule a 20-minute free consultation online

Migrating Loyalty Data from Yotpo to Akohub

See how Akohub can increase your customer retention