Reward customers for connecting their social media accounts to your store. This helps build your social presence while encouraging customer engagement.

How to set up:

  1. Navigate to Loyalty Program > Ways to earn reward

  2. Click "+Add new"

  1. Select "Connect  with social account"








  1. Choose between points, store credits, discount codes for amount off order, or free shipping

  2. Define reward value

    1. Your customer will only receive the reward once.  Even if they connect multiple social accounts, they will only receive the reward once.

Points Rewards


This reward allows you to give customers points for connecting their social accounts. You can customize two key elements in this section:

  1. Title: Enter a custom name for your points reward that will be displayed to customers. For example, you might name it "Welcome Bonus Points," "Social Media Bonus," or "Signup Points Reward."

  2. Reward Value: Set the specific number of points customers will receive. You can adjust this value (such as 100 points, 250 points, 500 points, etc.) based on your overall loyalty program strategy.

Customers will see the point value in their cart, at checkout, and in their customer account page. Points rewards like this typically serve as the foundation of a broader loyalty program where customers can accumulate points through various actions and later redeem them for discounts or special offers.


Store Credit Reward

This reward allows you to give customers store credit for connecting their social accounts. You can customize two key elements in this section:

  1. Title: Enter a custom name for your store credit reward that will be displayed to customers. For example, you might name it "Welcome Credit," "Connection Bonus," or "Social Signup Credit."

  2. Reward Value: Set the specific dollar amount customers will receive as store credit. You can adjust this value (such as $5, $10, $15, etc.) based on your business model and customer acquisition strategy.

Customers will see both the title and credit amount in the loyalty widget or account page. Store credit rewards provide immediate monetary value that customers can apply toward purchases on your site, encouraging them to shop and potentially spend more than the credit amount.


Amount Off Order

This reward allows you to give customers a discount code for their purchase for connecting their social account. You can customize several key elements in this section:

  1. Title: Enter a custom name for your discount that will be displayed to customers. For example, you might name it "Social Connection Discount," "New Customer Offer," or "Welcome Discount."

  2. Value Type and Amount: Choose between:

    • Percentage: Set a percentage discount (such as 10%, 20%, 30%)

    • Fixed amount: Set a specific dollar amount discount (such as $5, $10, $15)

  3. Minimum Purchase Requirements: Select from these options:

    • No minimum requirements

    • Minimum purchase amount ($)

    • Minimum quantity of items

  4. Combinations: Choose which other discounts this reward can be combined with:

    • Product discounts

    • Other discounts

    • Shipping discounts

Customers will see the title and discount amount in their loyalty widget or account page. Customer can input their discount code at the checkout page.

This flexible discount type allows you to create strategic offers that can either stand alone or work alongside other promotions in your store.


Free Shipping

This reward allows you to offer customers free shipping on their order for connecting their social account. You can customize several key elements in this section:

  1. Title: Enter a custom name for your free shipping offer that will be displayed to customers. For example, you might name it "Social Connection Free Shipping," "Complimentary Delivery," or "Free Shipping Reward."

  2. Minimum Purchase Requirements: Select from these options:

    • No minimum requirements

    • Minimum purchase amount ($)

    • Minimum quantity of items

  3. Combinations: Choose which other discounts this free shipping reward can be combined with:

    • Product discounts

    • Other discounts

Customers will see the title of this reward in their loyalty widget or account page. They will also see the reward in the checkout page.

Free shipping is a powerful incentive that can significantly increase conversion rates while removing a common obstacle to completing purchases.


4. Save your changes

 

Frequently Asked Questions

Q: If a customer connects both Facebook and Google, do they get two rewards?
No. Customers will only receive the reward once. Even if they connect multiple social media accounts, the system identifies the task as completed after the first connection.

Q: What types of rewards can I offer for social connections?
You can choose from four types of rewards: Points (for loyalty accumulation), Store Credit (direct virtual currency), Amount Off Order (fixed or percentage discount codes), or Free Shipping.

Q: Where do customers see their rewards after connecting?
Customers can see their earned points, credits, or discount codes within the loyalty widget on your store or on their dedicated customer account page.

Q: Can customers use a social media discount code along with other promotions?
Yes, but this depends on your setup. Under the "Combinations" setting for the reward, you must check the boxes for "Product discounts," "Other discounts," or "Shipping discounts" to allow them to be used together.

Q: Is there a way to change the reward value later?
Yes. You can navigate back to Loyalty Program > Ways to earn reward, click on your "Connect with social account" rule, and update the Reward Value or Title at any time.