Loyalty Widget vs Customer Account Pages - What’s the Difference?

Introduction

Akohub provides two main ways for customers to access your loyalty program: the Loyalty Widget and the Customer Account Pages. 

This FAQ explains the differences, how each option works, and how to choose the right setup for your store.

1. What Is a Loyalty Widget?

What is it for?

The loyalty widget gives customers quick access to your loyalty program anywhere on your storefront. It helps shoppers check their points, or join the program without leaving the page they’re on


Where can it be found?

It appears as a floating button, which can be customized. Options include:

  • Bottom Left

  • Bottom Right

  • Center Left

  • Center Right

In order to set it up, merchants can go to the Ako Marketing admin, go to Settings > Accounts & Widgets > Loyalty widget > Set up > Install > Toggle the Ako Loyalty Widget to On in the App Embeds panel.

Merchants can learn more about setting up their loyalty widget in this FAQ 

What’s in it?

Inside the widget, customers can:

  • View their points balance

  • See discount rewards

  • See earning rules

  • View VIP tier information

  • Copy referral links

  • Sign up or log in to their loyalty account

The widget is ideal for stores that want a high-visibility, always-available loyalty experience.

2. What Are Customer Account Pages?

What is it for?

Customer Account Pages are Shopify’s built-in login portal where shoppers can view their personal details and order history. Akohub enhances this space by embedding loyalty information directly into the account dashboard.

Where can it be found?

Customers access it by clicking your Account/Profile icon or visiting /account on your store.


What can be set up in the Customer Account Pages with the Akohub App?

  • Loyalty program status 

  • Loyalty program page

  • Personal details 

You can view the details in this FAQ

3. What’s the Difference Between the Loyalty Widget and Customer Account Pages?

In order to determine whether you can set up your store’s Customer Account Pages, you need to make sure your store uses the New Shopify Customer Accounts setting that can be found in your Shopify Admin Page.

4. What Shopify Setting Does Your Store Have?

Your Shopify Customer Account setting determines which loyalty features are available in your store.

If your store uses Legacy Customer Accounts:

  • ✅ Akohub Loyalty Widget

  • ❌ Shopify Customer Account Pages

  • ✅ Social Login

If your store uses New Shopify Customer Accounts:

  • ✅ Akohub Loyalty Widget

  • ✅ Shopify Customer Account Pages

  • ✅ Social Login

To set up your social login, please check out this set up guide: https://akohub.com/help/how-to-set-up-one-click-social-login

5. What Is a Legacy Customer Account?

Where can it be found?

Shopify Admin → Settings → Customer Accounts → Classic Customer Accounts

What’s in it?

Customers can:

  • Log in with a user name and a password

You can learn more about Customer accounts and legacy customer accounts in this Shopify FAQ

6. What Are New Shopify Customer Accounts?

New Customer Accounts use Shopify’s modern login system with a 6-digit email verification OTP code, improving security and reducing password issues.

Where can it be found?

Shopify Admin → Settings → Customer Accounts → New Customer Accounts

You can learn more about Customer accounts and legacy customer accounts in this Shopify FAQ

7. What Can You Do with Akohub’s Marketing App Inside Customer Account Pages?

Akohub can display rich loyalty program information inside Shopify’s customer account pages, including:

Loyalty Program Status

Shows:

  • Points balance

  • VIP tier & progress

  • Available actions

Loyalty Program Page

Displays:

  • How to earn points

  • How to redeem points

  • Rewards available

  • Tier rules and benefits

Personal Details

Allows customers to update:

  • Name

  • Birthday

  • Gender

For how to set up your loyalty program and account features in the Customer Account Pages, please go to: https://akohub.com/help/which-shopify-customer-account-type-works-with-akohub-social-login-and-customer-account 

8. How Do You Switch from Legacy to New Customer Accounts?

You can update your customer account type anytime:

  1. Log in to Shopify admin.

  2. Go to Settings > Customer accounts.

  3. Turn on "Show login links"

  4. Switch to "Customer accounts (Recommended)

Conclusion

Your Shopify Customer Account setting determines how customers experience your loyalty program:

  • Legacy Accounts give you everything—loyalty widget, social login, and customer account loyalty pages.

  • New Customer Accounts provide a clean Shopify login but allow only the customer account loyalty page.

Choose the setup that best fits your store’s customer experience goals.