About Shopify’s Customer Account System
Shopify supports two types of customer account systems:
-
Customer accounts (Recommended): A passwordless login system using a 6-digit code sent by email.
- Legacy customer accounts: The traditional system where customers log in using their email and password or with their social accounts.
Depending on your needs, you may need to choose between them or set them up in a specific order to use both. To access your customer account, click on the profile button as shown below
To learn more about customer accounts you can go to Shopify’s customer account article here
About Akohub’s Customer Account
Akohub’s customer account system on Shopify makes it easy for shoppers to manage their information and stay connected with the store’s loyalty program. With just a few clicks, customers can view and edit their personal details, check their loyalty points, and see what rewards they can earn. Everything is designed to be clear, helpful, and rewarding
Loyalty Program Status
Here, customers can see how many points they have and what level or tier they are in (if the program has levels). It helps them know how close they are to their next reward or benefit, so they stay excited and motivated to come back and shop more.
Frontend:
Backend:
- Go to your Shopify Admin > Settings > Customer Accounts.
- Choose Loyalty program page and setup your customer account
- You can learn more about setting up Loyalty Program Status here
Loyalty Program Page
This page shows everything about the loyalty program in one place. Customers can see how the program works, how to earn points (like making a purchase or signing up), and what rewards they can get by using their points.
Frontend:
Backend:
- Go to your Shopify Admin > Settings > Customer Accounts.
- Choose Loyalty program page and setup your customer account
- To learn more about setting up your loyalty program page, click here
Personal details
This is where customers can see and update their basic information, like their name, birthday and gender. Here’s what it looks like in the frontend:
- Go to your Shopify Admin > Settings > Customer Accounts.
- Choose Loyalty program page and setup your customer account
- To learn more about setting up your loyalty program page, click here
Backend:
FAQ: Shopify & Akohub Customer Accounts
What is the difference between "New" and "Legacy" customer accounts?
Shopify's New Customer Accounts (Recommended) utilize a passwordless login system via a 6-digit email code. Legacy accounts use the traditional email and password method. Akohub integrates with both, but the new system offers a much smoother, mobile-optimized experience for managing loyalty rewards.
What information can customers see in their "Loyalty Program Status"?
This widget allows customers to see their current point balance and their VIP tier level at a glance. It serves as a progress tracker, keeping them motivated to reach the next reward level while they shop.
How does the "Loyalty Program Page" differ from the status widget?
While the status widget shows quick metrics, the Loyalty Program Page is a dedicated full-page interface. It explains the entire program logic, listing all ways to earn points (like signing up or making purchases) and all available rewards for redemption.
Can customers update their own personal details?
Yes. By enabling Akohub's Personal Details widget, customers can view and update their name, birthday, and gender directly from their account profile. You can even lock the birthday field after the first entry to prevent reward fraud.
Where do I find these settings in the Shopify Admin?
Most account-level configurations are found under Settings > Customer Accounts in your Shopify Admin. From there, you can choose which Akohub widgets to install—such as the Loyalty Page or Personal Details profile extensions.
Need Assistance?
Got questions about setting up your customer account system? We're here to help! Email us at service@akohub.com or book a free 20-minute consultation to optimize your loyalty experience.
