1. Scenario

There’s a mid-size DTC skincare brand on Shopify. They have:

Shopify analytics (traffic, conversion, AOV)
Ad performance data (Meta ads & Google ads)
Customer loyalty data (members growth, VIP tiers, points/store credit issuance and redemptions)

But they don’t have a single view that answers the weekly question that matters:

“What should we do next to improve conversion and retention this week?”
“Should we run a discount?”
“Should we push ads harder?”
“Should we change our loyalty rewards?”
“Which products do we actually need to focus on this week?”

That gap creates a familiar pattern: Weekly meetings turn into “dashboard tours,” teams argue over tactics (discounts vs ads vs loyalty), and execution becomes scattered while measurement remains inconsistent.

When your team is juggling multiple tools, the bottleneck isn’t data, it’s deciding what to do next.

2. What This Scenario Solves

This setup turns your existing Shopify data into a weekly AI action plan. Instead of guessing, Akohub reviews your store data and tells you what’s working, what’s at risk, and what to do next.

After setup, you get:

A Weekly AI Insight Report written in plain language
Clear priorities instead of raw metrics
Suggested actions you can execute immediately

3. Tools Used in This Scenario

AI Marketing Strategy: Weekly Insights, Opportunities (Green Cards), and Potential Problems (Yellow Cards).
Analytics Dashboard: Customer behavior, purchase history, and loyalty engagement signals.
Revenue Indicators: Retention performance and AOV tracking.

What Akohub Changes: Akohub turns disconnected store data into a repeatable weekly growth loop: Weekly Insights → Prioritized problems & opportunities → Suggested actions → Execution via loyalty + retargeting → KPI review.

Set up within 5 minutes. No advanced setup required. To enable this feature, follow Akohub’s official setup guide: How to set up AI Marketing Insights.

4. Before You Act: Make Sure Your Execution Levers Are Ready

AI recommendations convert faster when your store can act immediately. You don’t need everything enabled on day one, but having these ready helps:

Store Credit (Recommended): Enabling Store Credit in Shopify and configuring rewards in Ako Marketing. Setup Guide.
Loyalty Points (Optional): Support "Ways to Earn" like orders, profile completion, and reviews. Learn More.
Retargeting Campaigns: High impact for revenue recovery via Meta Dynamic Product Ads or Google PMax.
Instagram Conversion Lever: Automate comment-to-DM replies with rewards. Instagram Automation Guide.

5. Step-by-Step Setup

Step 1 — Open Your AI Weekly Insights

Where to click: Akohub Dashboard → AI Marketing Strategy

Step 2 — Review Your Opportunity Signals

What you should see:
AI Marketing Strategy → Opportunities (Green Cards)

Example:

Opportunity
Customer Retention Strategy

The business excels at acquiring new customers, with 86% of recent orders from first-time buyers, primarily via paid social with a 1-day conversion. However, the overall repeat purchase rate has declined by 23.51% WoW, indicating a critical gap in retaining these newly acquired customers and maximizing their lifetime value.

Enhance Post-Acquisition Engagement to Convert New Buyers into Loyal Customers

A strong acquisition engine is only sustainable if paired with effective retention. Currently, a significant opportunity is missed to nurture the large influx of new customers. Implementing a structured post-purchase journey is essential to build loyalty, encourage second purchases, and reverse the declining repeat purchase rate, turning one-time buyers into valuable, long-term brand advocates.

Step 3 — Check for Early Warning Signals

What you should see:
AI Marketing Strategy → Potential Problems (Yellow Cards)

Example:

Problem
Revenue Recovery Plan

Average Order Value dropped sharply by 16.93% WoW (from $48.66 to $40.42), despite stable order volume. This coincides with findings that the primary discount code ‘PRSUB10’ encourages single-item purchases and that returning customers, who have a higher AOV of $45.56, are a shrinking proportion of the customer base.

Address the Critical 16.93% Week-over-Week Decline in Average Order Value

The steep decline in AOV poses a direct threat to overall revenue and profitability. This issue appears multi-faceted, stemming from a suboptimal promotional strategy for new customers and missed opportunities to upsell. Addressing this requires immediate action to restructure discounts and strategically promote product bundles to incentivize larger basket sizes for all customers.

Step 4 — Pick one priority and one supporting move

What you should see:
AI Marketing Strategy → Suggested actions

What this does:

You can answer: “What should we focus on this week?”
You have at least one clear, actionable next step

Example:

Suggested actions

Implement a Post-Purchase Welcome & Loyalty Automation Flow

Type: Customer Retention Task
Period: 2025-09-10 – 2025-09-24

Suggested actions

Automation Flow: ‘Your Journey to Tranquility’
This automated sequence, built using Shopify Flow, aims to onboard new customers into the brand’s loyalty ecosystem immediately after their first purchase.

Trigger: Order is created AND Customer’s order count is exactly 1.

Step 1: Immediate Loyalty Enrollment (Day 0)
Action: Use the Shopify Flow Loyalty Program Reward Issuance action to automatically add 50 ‘Welcome Points’ to the customer’s account.
Communication: Trigger a transactional email (e.g., via Klaviyo or Shopify Email) confirming their order and announcing their new loyalty points. The message should be warm, reassuring, and explain the value of the points.

Step 2: Follow-up Incentive (Day 14)
Action: After a 14-day delay, the flow checks if the customer has made a second purchase. If not, it proceeds.
Action: Use the ‘Shopify Flow Discount Code Issuance’ action to generate a unique, single-use 15% discount code for their next purchase, valid for 14 days.
Communication: Trigger a second email delivering this exclusive ‘thank you’ discount, encouraging them to continue their relaxation journey. The email could feature popular products or new arrivals.

Step 5 — Execute using Ako Marketing tools

Where to click: Ako Marketing → Loyalty Program / Retargeting

Step 6 — Measure the KPI next week

Repeat Purchase Rate (30-day and 60-day)
Customer Lifetime Value (CLTV) of new cohort
Loyalty Program Engagement Rate

6. How Merchants Use This Week-to-Week

Without Akohub: Teams jump between dashboards, debate what matters, and run disconnected experiments.

With this setup: Review AI Insights once a week (5–10 minutes), pick 1–2 suggested actions, and execute using built-in tools. Akohub removes the guesswork while you stay in control.

7. Common Mistakes (And How to Avoid Them)

Trying to configure everything on day one: Start with insights first. Execute later.
Ignoring “Potential Problems” because sales look fine: These are early warnings, not alarms.
Changing rewards too frequently: Let patterns form before adjusting.
Expecting AI to replace judgment: AI guides priorities. You still decide.

8. Who This Scenario Is Best For

Best for: DTC brands with repeat customers, stores doing consistent monthly revenue, and teams overwhelmed by data but short on time.

Not ideal if: You’re pre-revenue.

9. Conclusion: From Data Overload to Weekly Clarity

For a mid-size DTC brand, growth rarely stalls because of a lack of tools. It stalls because teams can’t answer: “What is the next best action?” Ako Marketing’s AI Marketing Insights close that gap by providing a single, structured weekly view of your most critical store problems and highest-impact opportunities.

When used consistently, this approach shifts weekly meetings from debating metrics to selecting priorities, turning loyalty and retargeting into active conversion levers. The result is a repeatable growth system that helps your team focus on the right actions at the right time.

Ready to start? Try it for FREE today.

How a Mid-Size DTC Brand Turns Store Data Into a Weekly AI Action Plan

See how Akohub can increase your customer retention